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General

About us

Who are we?
Shiptu.co.za is an Online E-Commerce store based in Sandton, South Africa. We offer thousands of products from up to 10 departments. Our promise is to provide our customers with exceptional customer service, a great shopping experience and some of the lowest prices in South Africa. 

Do your prices include Customs Charges/Duties/Shipping fees?
Is it safe to shop with you?
I forgot my password, what do i do?
What is Shiptu International Shopper?

Payments

What payment options do you have?
Will i be able to pay using EFT?
Do you have cash on delivery?
I can't login into PayFast, do I have to create an account on Payfast?
How do I pay using MasterPass?

Shipping and Delivery

Where's my stuff?
How long will my order take?

 Returns

What is your return policy?
How do I return a product?
If I receive the wrong product, what should I do?
What payment options are available for a return?
How long does the process take?