General
About us
Who are we?
Shiptu.co.za is an Online E-Commerce store based in Sandton, South Africa. We offer thousands of products from up to 10 departments. Our promise is to provide our customers with exceptional customer service, a great shopping experience and some of the lowest prices in South Africa.
Do your prices include Customs Charges/Duties/Shipping fees?
Yes, All of our prices are inclusive. There are absolutely no hidden fees.
Is it safe to shop with you?
100%. Our site uses HTTPS connection security and all of our payments are handled by PayFast.
I forgot my password, what do i do?
On the Login page click on the link next to ‘Forgot your password?’ and enter the email address that your account was registered with and click ‘Submit‘. We will then email you a link to your email address where you can reset your password.
What is Shiptu International Shopper?
ShiptuOnline has partnered with Altus Logistics to allow you to shop from anywhere around the world. Altus Logistics handles all the paperwork and gives you an accurate cost. You can find out more here.
Payments
What payment options do you have?
Payments can be made via: Credit & Debit Card, Instant EFT, MasterPass by Mastercard, Mastercard & Visa, Bitcoin, Zapper & Snapscan.
Will i be able to pay using EFT?
Yes, Shiptu Services uses Instant EFT by PayFast.
Instant EFT is a payment service that allows you to pay via EFT without the hassle of a waiting period or additional fees.
PayFast is an Instant EFT payment option available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.
How it works
You will be notified of successful payment and completion of your order via email.
Benefits
PayFast is an Instant EFT payment option available to all customers who bank with ABSA, First National Bank, Nedbank or Standard Bank.
How it works
You will be notified of successful payment and completion of your order via email.
Benefits
Do you have cash on delivery?
Unfortunately not. However you are able to pay with cash using SCode at any participating retailer.
I can't login into PayFast, do I have to create an account on Payfast?
Not at all, all you do is type in your email in the email section and leave your password section blank.
How do I pay using MasterPass?
MasterPass by MasterCard® is a free digital wallet service that makes online shopping safe and easy by storing all of your payment information in one convenient and secure place.
Getting started
1. In order to pay using MasterPass you must have the MasterPass App on your smartphone. The MasterPass App can be found at:
2. Activate your phone
To secure your device for MasterPass payments, the App will send one SMS. Your normal mobile network rates will apply. This will only happen once.
3. Setup your MasterPass account
Your MasterPass account will allow you to save contact and billing information securely on the MasterPass system.
4. Add your bank card to your MasterPass account
You can add credit, debit, or reloadable prepaid cards from MasterCard, Maestro and Visa.
5. You are now ready to shop on the website with MasterPass by MasterCard
How do I pay using MasterPass?
When
you’re ready to check out, simply choose to pay using MasterPass. We’ll then send you over to the MasterPass payment page.
If it’s your first time using MasterPass:
You will be asked to select your country of residence and language
Then you will be asked to select your wallet
MasterPass will present a code on screen. Use the MasterPass App on your smartphone to scan the code and authorise your payment.
Once payment has been authorised you will be returned to shiptu.co.za to receive your order confirmation.
MasterPass help
For MasterPass account help visit the MasterPass Support FAQs at http://www.mastercard.com/za/masterpass/help.html#
Shipping and Delivery
Where's my stuff?
You can track your package here. Simply enter your tracking number or order number. This can be found in your email OR on your account page when you click your order number.
How long will my order take?
It depends on what's on the order and where it's coming from. International deliveries typically take around 10 to 15 working days to reach its destination.
We will keep you updated on your order via SMS and Email. Note that you will have to choose this option at checkout.
Returns
What is your return policy?
View our return policy here.
How do I return a product?
Important: Please note that you are required to pay for the return fees, this can be deducted from your refund.
1. Log your exchange
Login to your Shiptu account and go to shiptu.myreturnscenter.com. Log your order number and enter your email. We'll be in touch soon.
2. Prepare the return parcel
Pack the product in its original packaging (if you still have it), and into a shipping box or other packaging to protect the products during transit.
Please include the reference number inside or on the outside of the parcel so that we can easily identify your return.
3. Return Package to Johannesburg Shiptu office.
ShiptuOnline PTY LTD
1st Floor, Block B & Block C, Metropolitan Park, 8 Hillside Road, Parktown, Johannesburg
4. Exchange or replacement / account credited
Once your returned product has been validated by us your account will be credited.
.Alternatively, you can request a refund instead of the credit.
If I receive the wrong product, what should I do?
If a product is not what you ordered or not as described, you can return it to us at no charge and all fees covered, provided that:
Your account will then be credited or we can refund you with the purchase price of the product including delivery fee (if charged before)
What payment options are available for a return?
How long does the process take?
If your package is from outside of South Africa, the refund process can take up to 30 days to finish. If your shipment is delivered locally, expect the refund process to take 7 days to finish.